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Konecranes opens service centre for after-hours calls


August 27, 2021
By Crane & Hoist Canada Staff

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Konecranes job coordinators troubleshoot customer service calls at the company’s new after-hours call centre at Konecranes Region Americas headquarters in Springfield, Ohio.

Konecranes has opened a dedicated call centre at its Region Americas headquarters to field customer service calls after-hours and on weekends.

The centre in Springfield, Ohio, is staffed with Konecranes personnel who have been trained to provide correct service response.

“In the past, after-hours and weekend service calls were taken by a third-party answering service who coordinated a call-back from the local service branch,” explains Brian Carpenter, director, office operations, AME, in a statement.

“Before, customers would have to explain their issue at least twice. Now they can get a Konecranes coordinator working on their situation with just one call.”

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Carpenter says that Konecranes is actively recruiting to expand its staff of administrators and coordinators, who connect customers with Konecranes technicians at each local service branch.